If you're booking an appointment
Your booking is with the business, not with Blend Booking. The business sets its services, prices, deposits and cancellation policy (shown before you book), and is responsible for the work. Contact the business about your booking. How we handle your details is in the privacy policy.
If you use Blend Booking for your business
These terms apply between Blend (“we”) and the business using Blend Booking (“you”).
- The service. We provide online booking, reminders, calendar sync and a booking admin. You can sign your business up yourself, or we set it up with you. Whoever signs up confirms they may accept these terms for the business. A new business starts with a 30-day free trial. After it, you pay the price of the plan you choose under Settings → Plan & billing, unless we've agreed other fees with you in writing.
- Your customers. You are responsible for your services, prices, cancellation policy, refunds and the work itself, and for dealing with your customers. You must only use Blend Booking for genuine bookings and keep your logins secure. You're responsible for what your staff do in your account.
- Payments. Online payments go through your own Stripe account, under Stripe's terms. Money goes straight to you; we never hold it. Stripe's fees, refunds, disputes and chargebacks are between you and Stripe.
- Messages. We send booking confirmations and reminders for you, and review requests if you switch them on. Review requests go in your name to customers who have just used your business, once each, and every one carries an opt-out (Reply STOP, or an unsubscribe link). Anything else promotional needs your customer's consent under the Spam Act 2003; ask us before sending any.
- Your data. Your customers' information belongs to you. We handle it only to provide Blend Booking, as set out in the privacy policy. You must have a privacy policy of your own that covers your bookings. Ask us for a copy of your data at any time.
- Availability. We work to keep Blend Booking running and your data safe, but can't promise it will never be interrupted. Keep your own record of important bookings.
- Liability. Nothing in these terms excludes your rights under the Australian Consumer Law. Otherwise, as far as the law allows, we aren't liable for indirect loss or lost profits, and our total liability is limited to the fees you paid us in the 12 months before the claim.
- Ending. Either of us can end this with 30 days' written notice. We can suspend an account that is misused. When it ends we give you an export of your data on request, then delete it as the privacy policy says.
- Changes. We'll tell you at least 30 days before changing these terms.
- Law. These terms are governed by the law of Queensland, Australia.